Gathering "Crash" Information

Owned by John Medalen
Last updated: Sept 30, 2020 by John Medalen
1 min read

If you experience a "Crash" of DevWareX or any of our applications, you’ll need to use the “Manage” feature to find the source of the problem.

  1. Select the “Start” button (bottom-left), right-click on “Computer”, and select “Manage”.
  2. The “Computer Management” Dialog appears.
  3. Expand “Event Viewer”, then “Windows Logs”, then select “Application”.
  4. This takes a while to load, but eventually you see the output.
  5. Under the “Level” column, look for “Error” with a “Source” of “Application Error”.
  6. Find the entry for "DevWareX.exe" or the name of the application by selecting each one and reviewing the info in the “General” tab.
  7. When you find the entry, right-click it and select “Copy -> Copy Details as Text”.
  8. Email that to "DEMO_SW@onsemi.com".